Terms of Service

Last Updated: June 9, 2026

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Client," "you," or "your") and MARKETROLOGY LLC ("Company," "we," "us," or "our"), concerning your access to and use of the marketrology.com website as well as any related digital services we provide.

By engaging our services or making a payment, you agree that you have read, understood, and are bound by all of these Terms of Service. If you do not agree with all of these terms, you are prohibited from using our services.

1. Services Provided

MARKETROLOGY LLC is a digital creative studio offering high-end digital assets, including but not limited to:

  • Graphic Design & Branding

  • UI/UX Design

  • Video Editing

  • AI Product Photoshoots

  • Pitch Deck & Presentations

  • Social Media Kits

The specific scope of work, deliverables, and timelines will be agreed upon in a custom proposal or Statement of Work (SOW) provided to the client before the commencement of any project.

2. Payment Terms

Because we provide premium, custom digital services, our payment terms are strictly enforced:

  • Invoicing: Projects may require upfront payment in full or milestone-based payments, as outlined in your SOW. Work will not commence until the initial payment is cleared.

  • Accepted Methods: We securely accept major Credit/Debit Cards, Apple Pay, ACH Transfers (US), and International Wire Transfers.

  • Late Payments: Failure to pay milestone invoices on time will result in a pause on all project work until the balance is settled.

3. Refund & Chargeback Policy

Due to the highly customized nature of digital services and the immediate allocation of time and expert resources, all sales are final.

  • Once a project commences and work has begun, payments are strictly non-refundable.

  • We ensure quality through a structured revision process rather than refunds.

  • Any attempt to file a fraudulent chargeback through your bank or credit card company for completed or in-progress work is a breach of this contract. We reserve the right to dispute such chargebacks using these Terms, communication logs, and proof of delivery.

4. Client Responsibilities & Delays

The success of our projects relies on collaboration. The Client agrees to:

  • Provide all necessary brand assets, text, and materials required to complete the project in a timely manner.

  • Provide prompt feedback and approvals.

  • If a project is delayed for more than 14 days due to a lack of communication or missing assets from the Client's end, MARKETROLOGY LLC reserves the right to put the project on hold or mark it as completed based on the work already done.

5. Intellectual Property Rights

  • Client Ownership: Upon receipt of full and final payment, the Client will own the final, flattened digital deliverables (e.g., exported videos, final logos, live UI/UX screens) created specifically for them.

  • Agency Rights: MARKETROLOGY LLC retains the rights to all raw, working files (e.g., raw PSDs, AEPs, Figma source files) unless explicitly agreed upon and purchased separately.

  • Portfolio Use: We reserve the right to display the completed work in our portfolio, website, and social media for marketing purposes, unless a Non-Disclosure Agreement (NDA) has been signed prior to the project start.

6. Limitation of Liability

In no event shall MARKETROLOGY LLC, its directors, employees, or partners be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of our services or website.

7. Governing Law

These Terms shall be governed by and defined following the laws of the State of California, United States. MARKETROLOGY LLC and yourself irrevocably consent that the courts of Los Angeles, California shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

8. Contact Us

In order to resolve a complaint regarding our services or to receive further information regarding these Terms, please contact us at:

MARKETROLOGY LLC 506 S SPRING ST #13308 LOS ANGELES, CA 90013, USA Phone: +1 (951) 223-8714 Email: support@marketrology.com